We Read Everything
Install trouble, a question about the app, a partnership enquiry or a correction to something we have written — drop it in. Telegram is the fastest route by a wide margin, but this form reaches us too.
Fastest Route
Two channels with two different jobs. Pick the right one and you will get a useful answer considerably faster.
@bbxxyyz
For problems. Install blocked, download failing, login stuck, bonus terms confusing, withdrawal delayed. Send your phone model, Android version and a screenshot of the error and we will usually diagnose it in one reply — or tell you plainly which in-app channel can, when it is beyond what an affiliate can reach.
Message Support@yn_games
For announcements. New game drops, promotion schedules, app update notices and a community of players comparing notes on which titles are worth opening this week. Join it if you want to know what changed without checking the app every day.
Join The CommunityGet To The Right Desk
Some things we can fix in a minute. Others need the platform, because they hold the records and we genuinely do not. Save yourself a round trip by checking this table first.
| Your issue | Contact | Why |
|---|---|---|
| APK will not download or install | YY Game support | This is our area. Most cases are the unknown-sources permission and take one reply. |
| Which game should I try first? | YY Game support or community | Happy to help — that is what the catalogue is for. |
| How do bonuses and wagering work? | YY Game support | We can explain the mechanics. The specific terms on your account come from the platform. |
| Deposit not credited | In-app live support | They hold the payment records. Submit your UTR on the deposit screen first. |
| Withdrawal delayed or rejected | In-app live support | Only the platform can see your verification status and wagering balance. |
| Account locked, or password reset failing | In-app live support | We have no access to accounts and cannot reset or unlock one. |
| Dispute about a specific game round | In-app live support | They hold the round logs. Keep your round ID and timestamp. |
| Self-exclusion or deposit limits | Platform account settings | These tools live in your account. Contact us if you cannot find them and we will point you there. |
| Something on this website is wrong | YY Game — use the form above | Corrections are welcome and we would rather fix them than defend them. |
| Partnership, media or advertising | Form above, partnership topic | Select the partnership option so it routes correctly. |
Beware impersonators. Nobody from YY Game will ever ask for your password, OTP, UPI PIN, card number or a "processing fee" to release a withdrawal. Anyone who does is a scammer, regardless of what their profile picture says. Our only channels are the two Telegram links published on this page — if a message came from anywhere else, treat it as fake and report it to us.
Setting Expectations
The support channel is monitored through the day and is comfortably the fastest way to reach a human. If your problem is urgent — a blocked install, a payment you are worried about — start there rather than with email.
The form on this page opens your email client. We read every message, but replies take longer than Telegram. Use it for things that are not time-sensitive: corrections, feedback, partnership enquiries.
If something is outside what an affiliate can do, we will say so immediately and tell you exactly who to contact instead — rather than keeping you in a loop that was never going to resolve anything.
Quick Answers
Our Telegram support channel is the fastest route and is monitored through the day. Email replies typically take longer, so use Telegram for anything urgent — a blocked install, a payment you are anxious about, or a question that is holding up your first session.
No. Accounts, balances, deposits and withdrawals are held by the partner platform, not by us. We can point you to the right in-app support channel and help you phrase the request clearly, but we cannot access, change, unlock or close any account. Any site claiming otherwise is not being straight with you.
Use @bbxxyyz for problems: installs, logins, deposits, withdrawals and bonus questions. Use @yn_games for announcements, new game drops and promotions. Posting a support question in the news channel will get you a slower answer than sending it to support directly.
Yes. Use the form on this page and select the partnership topic, or message the support channel and ask to be routed to partnerships. Please include what you are proposing and who you represent in the first message — it saves a round of back-and-forth.
Self-exclusion, cooling-off periods and deposit limits are handled in the platform's account settings, because they are the ones who can enforce them. If you cannot find the controls, message our support channel and we will point you straight to them — we treat this as a priority, not a retention conversation. If gambling is affecting your finances, work or relationships, please also consider speaking to a professional counselling service.
Report it to our support channel with a screenshot. Our only official channels are the two Telegram links published on this page and the contact form here. We never message players first asking for money, never request OTPs or PINs, and never charge a fee to "release" a withdrawal.